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Customer Care

We're here to help! Find answers to common questions or reach out to our team.

Frequently Asked Questions

We ship directly from South Korea. Standard delivery to the Philippines typically takes 7-14 business days after dispatch, depending on customs clearance and the destination. Parcels travel DDU (Delivered Duty Unpaid): an order with a merchandise value of ₱10,000 or less normally sits inside the Philippine de minimis threshold, and Kuya-K does not collect import duties at checkout, so customs decides and collects any final charge.

Still need help?

Kuya-K replies Monday to Friday, 9AM–6PM Korea time (8AM–5PM in the Philippines). Quote requests are answered within one business day.

Message us on Messenger

Send a product link, screenshot, size/color, quantity, and your delivery city in the Philippines.

hello@kuya-k.com
Messenger: kuyakofficial