1. How We Ship

Kuya-K is a buying-agent service: we purchase each order directly from Korean retailers, consolidate it at our Korea hub, and ship internationally to the Philippines via Korea Post (K-Packet or EMS).

2. Shipping Methods

• Standard — K-Packet: 7 to 14 business days. Tracking included, no signature required. Free when your subtotal qualifies.
• Express — EMS: 3 to 7 business days. Signed delivery with insurance. Recommended for valuable orders.

3. Order Lifecycle

Your order detail page shows which of these stages your order has reached:

1. Order placed — we have your request and are waiting for payment
2. Payment confirmed — queued for sourcing in Korea
3. Sourcing in Korea — we are buying your items at Korean retailers
4. Arrived at our Korea hub — your items are checked against your order and packed into one carton for export. Each product stays in the sealed retail packaging it was bought in.
5. Korean customs cleared — export declared
6. In international transit — flying to the Philippines under a tracking number
7. Delivered

An order you cancel, and an order we refund, leaves this sequence and shows that state instead.

Once the parcel leaves Korea we get no separate feed from the Philippine border or the local delivery run, so the tracking link in section 6 is the most current information anyone here has.

4. Shipping Rates

Rates are calculated at checkout based on the destination, weight, and your choice of Standard or Express. The exact fee is locked when you place the order — it won't change even if FX or carrier prices move.

Free shipping, when your order qualifies, applies to Standard (Korea Post K-Packet) only. Express (EMS) is always charged.

5. Duties and Taxes

Parcels travel DDU (Delivered Duty Unpaid). An order with a merchandise value of ₱10,000 or less normally sits inside the Philippine de minimis threshold. Kuya-K does not collect import duties or VAT at checkout, so the Bureau of Customs decides whether anything is due and collects it directly from you on delivery. Shipping and handling fees you pay us are not duties and are never remitted to customs on your behalf.

6. Tracking

Korea Post carries your parcel out of Korea and hands it to PHLPost, which delivers it inside the Philippines. There is no separate Philippine courier partner in between.

We email you the tracking number as soon as we record it against your order. That is a step someone here takes after handing your parcel to Korea Post, not an automatic feed from the carrier, so allow a little time after dispatch. The same number is on your order detail page and opens in English at 17track.net, which follows both the Korean and Philippine legs.

7. Delays

Typhoons, nationwide mega-sale events (11.11, Payday), and customs backlogs occasionally extend the delivery window. We update your order status as we learn of it, and the status on your order page is always the latest we know.

---

If your package hasn't arrived within the estimated window, contact us via the support address in your order confirmation email.